Q: How long has RESCUE DRL been recovering data?
A: RESCUE DRL is a spin-off of QuikPro Equipment Services that
has supplied and serviced many thousands of computers domestically. Since 2006
we have focused exclusively on providing comprehensive data recovery and restoration services for all types of data storage media in virtually every operating environment.
Q: Who is a typical client for RESCUE DRL?
A: We provide data recovery and restoration services for individual, business, education and government users throughout
Alberta, the US and the world.
Q: What types of data loss situations does RESCUE DRL typically deal with?
A: We handle both physical and logical data loss that occur due to any number of events, with hardware and software failures, human error or vandalism, fires, floods and power related problems being among the most common.
Q: What types of data storage media can be recovered by RESCUE DRL?
A: We recover data from virtually every kind of storage device: individual hard drives, multiple hard disk sets (RAID, SAN, NAS, striped and mirrored volumes, etc.),
removable disk cartridges, diskettes, CD, DVD, re-writable and write-once (WORM) optical cartridges, USB flash drives, and digital data memory cards.
Q: What kinds of operating systems does RESCUE DRL provide services for?
A: We support Windows, DOS, Mac OS, Netware, Linux and Unix, as well as many other open and proprietary operating environments.
Q: What is the process for starting a data recovery project?
A: Most data recovery projects begin with a call to RESCUE Data Recovery Lab at 1-780-4-RESCUE (780-473-7283) (or
toll-free at 888-697-9266 outside Edmonton area). We discuss the problem to understand the circumstances leading to the data loss and to help determine the best course of action. You can then download and print our
Data Recovery Services Form and enclose it in the box with your incoming shipment.
Q: How should a hard drive or other storage device be packaged for shipment?
A: When shipping media for data recovery, it should be placed in an anti-static bag whenever possible. When shipping a hard disk drive, the best packaging to use is an actual hard drive box from the manufacturer. If this is not available, the next best approach is to wrap the hard drive securely in "bubble" wrap or other cushioning material.
Ensure that the device is not able to move around within the box.
Enclose any documents and seal the box.
Q: Can damaged media be brought to RESCUE DRL, instead of being shipped?
A: Yes. RESCUE DRL is centrally located in Edmonton, Alberta. Easy-to-follow directions can be found on our website.
Q: Does RESCUE DRL need the whole computer or device, or just the data storage media?
A: We only need the data storage device (or devices). In some circumstances, when dealing with older hard drive storage (such as MFM or ESDI drives) or a multiple drive volume (such as a RAID volume), it can be beneficial to have the original controller that was being used at the time of the data loss event. Many times, it may not be possible (or convenient) to provide the original controller (as is the case with on-board RAID motherboards). Although it may be helpful for reference purposes, the original controller is usually not necessary for us to successfully recover data from individual or multiple data storage devices (including RAID volumes).
Q: What is the average turnaround time for a data recovery project?
A: Turnaround times can vary with each project, based on the extent of the damage and the time (and materials) needed to perform the recovery. Many recovery projects are completed within 24 to 72 hours.
Q: Does RESCUE DRL charge "priority" or "expedite" fees for emergency service?
A: Yes, please visit our Pricing
information. We believe that every client is important, and that every data recovery project is a priority. We value your business and your trust, and we will do everything we can to return your data as quickly as possible.
Q: How is recovered data returned to me?
A: We copy all recovered data up to 4 GB (1 DVD) or if you have more data than that - you can send us your spare hard
disk or we can sell you a hard disk. We sell PC and Notebook hard disks as well as External hard disk drives using Firewire and USB Ports at very
low prices. If you have an urgent file you need right away, we can arrange to have it
delivered to you electronically. Data is returned on the media that you prefer and in the format of your choice.